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Privacy Policy

Last updated: 21/01/26

Epsom Incentives LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company name: Epsom Incentives LTD
Address: 309 Bury New Road, Salford, M7 2YN
Email: sales@epsoms.com
Telephone: 0161 708 9222

We are the data controller responsible for your personal data.

 

2. What Data We Collect

We may collect and process the following personal data:

a) Information you provide directly

When you use our contact form or contact us by email or phone, we may collect:

  • Name

  • Email address

  • Telephone number

  • Company name (if provided)

  • Any information you include in your message

b) Information collected automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on the site

  • Referring website

This data does not directly identify you and is used for analytical purposes only.

 

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries submitted via our contact form or email

  • Communicate with you about our products or services

  • Improve our website performance and user experience

  • Monitor website traffic and usage patterns

We only process personal data where we have a lawful basis to do so.

 

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you submit a contact form or opt in to communications

  • Legitimate interests – to operate and improve our website and respond to business enquiries

  • Legal obligation – where required to comply with law or regulation

 

5. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use our website.

Google Analytics uses cookies and similar technologies to collect anonymised information such as:

  • Pages visited

  • Time spent on pages

  • Interaction with the site

This information helps us improve website functionality and content.

Google may process this data outside the UK. Where this occurs, appropriate safeguards are in place, such as Standard Contractual Clauses.

You can opt out of Google Analytics by using browser settings or Google’s opt-out tools.

 

6. Cookies

Our website uses cookies to:

  • Enable basic site functionality

  • Analyse website traffic and performance

You can control or disable cookies through your browser settings. Disabling cookies may affect how the website functions.

A separate Cookie Policy may be provided where required.

 

7. Contact Forms

When you submit an enquiry via our website contact form:

  • Your data is sent securely

  • Information is used solely to respond to your enquiry

  • Data is not sold or shared with third parties for marketing purposes

We retain contact form submissions only for as long as necessary to deal with the enquiry or meet legal obligations.

 

8. Data Sharing

We do not sell or rent your personal data.

We may share data with trusted service providers only where necessary (e.g. website analytics providers), and only under appropriate data protection agreements.

 

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from:

  • Unauthorised access

  • Loss or misuse

  • Disclosure or alteration

However, no online transmission is completely secure, and we cannot guarantee absolute security.

 

10. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry data: retained only while correspondence is active or required for legal reasons

  • Analytics data: retained in line with Google Analytics retention settings

 

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

 

12. Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.